Terms of Use and Privacy Policy

1. Acceptance of Terms

By using the Centrale BVLOS Canada website or portal, you agree to these Terms of Use and to comply with all applicable Canadian laws and aviation regulations. If you do not agree, you must discontinue use of the services immediately.

2. Description of Services

Centrale BVLOS Canada provides a secure portal for requesting, managing, and overseeing drone missions for public safety, infrastructure, and emergency operations. All flights are manually requested by clients and executed by certified pilots under Transport Canada Part IX and NAV CANADA frameworks.

3. Authorized and Prohibited Uses

You may use this portal only for lawful, authorized purposes. You must not: - Access restricted systems or accounts without permission - Interfere with or disrupt service operations - Reproduce or resell content or software without authorization - Use data or imagery for unlawful or non-authorized surveillance Violation of these terms may result in account suspension or legal action.

4. User Accounts

Users are responsible for maintaining the confidentiality of their credentials. Centrale BVLOS Canada is not responsible for unauthorized use of accounts caused by user negligence.

5. Intellectual Property

All software, content, designs, and trademarks on this site are the property of Centrale BVLOS Canada or its partners. You may not copy, modify, or distribute materials without written permission.

6. Accessibility Commitment

We are committed to providing digital services that meet or exceed WCAG 2.1 AA standards and the Accessible Canada Act. If you experience accessibility barriers, please contact info@bvloscanada.com for assistance or alternate formats.

7. Disclaimers

Our services and content are provided “as is,” without warranties of any kind. Centrale BVLOS Canada does not guarantee uninterrupted access, and is not responsible for delays or data loss due to third-party systems or force majeure.

8. Limitation of Liability

To the fullest extent permitted by law, Centrale BVLOS Canada shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or portal.

9. Compliance and Jurisdiction

These Terms are governed by the laws of Canada and the Province of Québec. Any disputes shall be resolved in the courts of Montreal, Québec.

10. Updates to These Terms

We may update these Terms of Use periodically to reflect operational or regulatory changes. Any changes will be posted publicly with the “last updated” date clearly indicated.

11. Contact

Information Department — Centrale BVLOS Canada info@bvloscanada.com

1. Commitment to Privacy

Centrale BVLOS Canada (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of all individuals interacting with our website, portal, and services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws governing privacy and data protection. This policy outlines how we collect, use, disclose, store, and protect personal information.

2. Information We Collect

We collect only the information necessary to deliver our services and maintain system security: - Contact information: name, organization, title, email, and phone number. - Operational data: mission requests, pilot logs, and communication within our portal. - Technical data: IP addresses, device types, browser versions, cookies, and analytics data. - Optional data: information provided through demo or contact forms. We do not sell, rent, or share personal data for marketing purposes.

3. Purpose of Collection

Your information is used solely to: - Deliver and improve Centrale BVLOS Canada services. - Respond to inquiries, demo requests, or support needs. - Maintain regulatory and aviation compliance under Transport Canada and NAV CANADA. - Communicate operational or safety updates (with consent). - Conduct audits, analytics, and cybersecurity monitoring.

4. Data Residency and Retention

All mission and user data are securely stored within Canada, in compliance with federal and provincial residency laws. We retain data only for as long as necessary to fulfill operational or legal requirements. You may request access, correction, or deletion of your personal data at any time.

5. Data Security

We use robust technical and organizational safeguards: - AES-256 encryption for data in transit and at rest - Role-based access controls and two-factor authentication - Continuous system monitoring and intrusion detection - Secure backups and disaster recovery procedures - We regularly review these measures to align with the Government of Canada's IT Security Guidelines.

6. Data Disclosure

We share data only under the following circumstances: - With certified pilots, partners, or agencies involved in authorized missions - When required by Canadian law, regulation, or court order - With vetted service providers operating under confidentiality agreements

7. Accessibility and Inclusion

Centrale BVLOS Canada adheres to the Accessible Canada Act and WCAG 2.1 AA standards. Our digital services are designed to be accessible to users with disabilities, supporting screen readers, keyboard navigation, and high-contrast interfaces. Requests for alternate formats can be made at info@bvloscanada.com.

8. Cookies and Analytics

We use cookies to improve usability and measure traffic. You can disable analytic cookies through your browser without affecting access to core content.

9. Your Rights

Under Canadian law, you have the right to: - Access your personal information - Request corrections or deletion - Withdraw consent for non-essential communication - File a complaint with the Office of the Privacy Commissioner of Canada (OPC) Requests can be made to info@bvloscanada.com. We respond within 30 days.

10. Policy Updates

We review this policy annually and whenever regulatory requirements change. The latest version will always be available on our website.

11. Contact

Information Department — Centrale BVLOS Canada info@bvloscanada.com